Refunds & cancellation

Every MemoryFilm is made specially for you with AI, and making it starts as soon as you pay. This page explains when you can cancel and when you get your money back.

Before you pay

Writing your story, answering our questions and meeting your characters are free. You can stop at any point before checkout, and nothing is charged.

After you pay

Payment is taken when you press "Make our film", and we start painting your scenes straight away. Because that work can't be undone or reused, an order can't be cancelled or refunded once it's paid, except in the cases below.

When you get a full refund

We can't deliver your film. If a technical problem on our side means your film can't be made and we can't fix it within 7 days of your payment.
You were charged twice, or charged for a film that never started.
The law requires it.

Changes instead of refunds

If something in your film isn't right, you can ask for changes: you check every scene before we film it, and after your film is ready you can have individual shots remade (up to the number of changes your film includes). Please try this before asking for a refund.

How to ask for a refund

Write to anushaj1947@gmail.com within 30 days of your payment, with the email you signed in with and your order number. Approved refunds go back to your original payment method (UPI, card or bank account) within 5–7 working days.

Your first-memory film

What you pay for a first-memory film is taken off the price of the whole film if you go on to make it.